Operations Manager - Greater DFW
Watermill Express is the best tasting water available anywhere! We are the national leader in refill kiosks that provide affordable, sustainable, safe drinking water and ice in a convenient drive-up format.
Interested candidates should include a current resume as well as a cover letter detailing experience, knowledge and skills for the position.
BENEFITS AND COMPENSATION
- Performance based incentive pay
- Company Vehicle. Drive home daily
- No Cost Employee Only Medical + $900 employer paid Health Savings Account
- 401(k) and Roth with Immediate Company Match and Vesting
- 8 days of accrued Paid Time Off in the first year.
- Paid Holidays
The Operations Manager is a hands-on leader responsible for delivering guidance, technical support, and task coordination for Route Service Representatives. This leader will monitor operations performance and technical aspects of the water-only and water-ice refill stations to create a safe and efficient work environment. Demonstrates good communication skills to keep employees notified of company priorities and initiatives.
DUTIES AND RESPONSIBILITIES
- Follow safety guidelines and model safe behavior.
- Demonstrate and support the company’s Pledge of Conduct.
- Perform supervisory duties for all assigned personnel.
- Maintain a station maintenance program which ensures the company’s quality standards are met.
- Participate in and/or oversee collection procedures in compliance with the Company’s Cash Collection-Cash Management Procedure.
- Assist with various marketing programs including replacing signage, banners, decals.
- Ensure market revenue performance by operating within maintenance, repair, and controllable expense budgets.
- Keep a positive attitude when interacting with customers.
- Maintain a professional appearance (clean uniform and vehicle).
- Complete routine service and maintenance on company vehicles.
- Oversee vehicle organization, maintenance, and cleanliness.
- Maintain communication by cell phone if service issue or emergency arises.
- Lead technical operations within the market.
- Function as the subject matter expert to assist in resolving high-level technical issues with our water only and water-ice refill stations. Requires evening and/or weekend response.
- Evaluate employee performance and/or identify technical and performance training opportunities to ensure Company standards are met.
- Communicate employee successes, opportunities for improvement, sales trends, ideas, competitive information, and concerns to continually improve market performance.
- Ensure the market employees follow all safety protocols.
- Support District Manager or Regional Operations Manager as needed.
- Other duties as assigned.
QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES:
- Team player with positive attitude
- Ability to represent company in a professional manner through actions and communication
- Hands-on management skills
- Effective leader and team builder
- Ability to communicate with individuals and/or groups as needed to promote product
- Good written and oral communication skills
- Strong organizational skills
- Knowledge of the water/water-ice unit and process/procedures
- Good working knowledge of MS Office (Word, Excel, Outlook)
- Ability to diagnose and resolve water/water-ice issues independently or with remote Technical Support assistance
- Knowledge of the water/water-ice unit and process/procedures
- Mechanical, Electrical and Plumbing skills a plus
- Ability to work required schedule
- Acceptable work attendance to perform job
- Clean motor vehicle record and current valid driver’s license
PHYSICAL REQUIREMENTS:
- Ability to lift up to 50 pounds
- Capable of climbing ladders, walking, standing, stooping and bending
- Able to work safely in limited space inside water/water-ice kiosk
- Ability to work in heat
- Ability to safely operate a motor vehicle
- Ability to work overtime including weekend or evening work
EDUCATION, EXPERIENCE AND CERTIFICATES
- High school diploma or equivalent
- Electrical, maintenance, repair, or similar education or equivalent experience preferred
- Three years supervisory/management experience preferred