Technician- DFW Market
The Technician position performs hands-on diagnostics, troubleshooting, and repairs mechanical and technical issues with our water only and water-ice units. May serve as a subject matter expert within the market to ensure operational company standards are met. This position works independently, requires intermediate technical abilities, and must have a positive customer-oriented approach. Every Watermill Express employee is expected to perform his or her job in a professional manner to provide the best possible service to our customers. This includes following all policies, procedures, job duties and the company’s Pledge of Conduct. The Pledge of Conduct includes conducting work honestly, fairly and with integrity.
DUTIES AND RESPONSIBILITIES
• Help ensure that every station has the optimum signage.
• Keep all stations working to reduce customer calls.
• Maintain a professional appearance (clean uniform and vehicle).
• Keep a positive attitude when interacting with customers.
• Maintain all assigned units to meet the highest established inspection standards.
• Repair water only and water-ice refill stations as needed.
• Demonstrate competent technical ability within the market.
• Troubleshoot, diagnose and repair mechanical and technical issues with water only and water-ice refill stations. • Provide technical guidance, training, feedback and follow up to market employees.
• Maintain and update charts and checklists as required per maintenance level.
• May perform maintenance procedures from routine to advanced on water only and water-ice refill stations.
• After hours and weekend on-call duties as assigned.
• Properly maintain and care for company vehicle, inventory, and equipment.
• Drive responsibly and defensively when operating a company vehicle.
• Other duties as assigned.
QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES
• Team Player with positive attitude
• Motivation to work independently
• Attention to detail and task completion
• Use and maintenance of hand tools
• Capable of working required schedule
• Clean motor vehicle record and current valid driver license
• Ability to clearly communicate technical information
• Basic mathematical skills
• Familiar with use of voltmeter and similar diagnostic equipment
• Electrical, maintenance, repair, or similar experience preferred
PHYSICAL REQUIREMENTS
• Ability to lift 50 pounds
• Capable of climbing ladders, walking, standing, stooping and bending
• Ability to work safely in limited space inside water and water-ice refill stations
• Ability to work in a variety of weather conditions
• Ability to safely operate a motor vehicle
• Ability to work overtime including some weekend or evening work
EDUCATION, EXPERIENCE AND CERTIFICATES
• High School Diploma or equivalent
• General electrical knowledge and experience